Thank you for shopping with us at Cool Breeze ACs! We are dedicated to providing high-quality, energy-efficient air conditioning units. If you’re not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below.

1. Returns

  • Eligibility for Returns: You may return products within [number of days] of receiving your order. The product must be unused, undamaged, and in its original packaging with all accessories included.
  • Non-Returnable Items: Due to the nature of our products, air conditioning units that have been opened, installed, or used cannot be returned. Please verify your purchase before installation.
  • Return Conditions: The product must be in original condition and packaging. Damaged, used, or altered products will not be accepted for return.
  • Return Process:
    1. Contact our customer support team at info@coolbreezeacs.store within [number of days] of receiving your order.
    2. Provide your order number and the reason for the return.
    3. Once approved, we will send you instructions and a return authorization.
    4. Ship the product back to:
      • Address: 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan
    5. You will be responsible for return shipping costs unless the product is defective or there was an error with your order.

2. Refunds

  • Refund Processing: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Method: If approved, refunds will be issued to your original payment method. Please allow [number of days] for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: Partial refunds may be granted if the product is not in original condition, is damaged, or is returned after the return window.
  • Shipping Fees: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

3. Damaged or Defective Items

  • Damaged or Defective Products: If your air conditioning unit arrives damaged or defective, please contact us immediately at info@coolbreezeacs.store. Include a description and photographs of the issue. We will issue a full refund or send a replacement unit, based on your preference.
  • Shipping Issues: If there are any shipping or delivery issues, contact us immediately so we can resolve the matter.

4. Exchanges

  • Exchanges: We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order through our website here.

5. Contact Us

For questions or assistance with our Refund and Returns Policy, please reach out to us:

  • Email: info@coolbreezeacs.store
  • Address: 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan